Last revised
1. STANDARD REFUND TERMS
Hosting Advisor offers a refund for eligible products if cancellation is requested within 30 days of the original purchase date.
The “transaction date” refers to the date when a product or service is purchased or renewed.
You may cancel a service at any time; however, refunds are only applicable if the cancellation request is made within the specified refund period.
Non-Refundable Cases:
- services cancelled after the refund period;
- violations of our Terms of Service;
- any misuse or abuse of services.
Payments are accepted in PKR only. Refunds will be processed in PKR using the same eligible original payment method where possible.
Please note that some products or services may have different refund conditions or may not be eligible for refunds.
2. PRODUCTS ELIGIBLE FOR REFUND
The following Hosting Advisor services are eligible for refunds under our standard refund policy:
- web hosting plans.
Domain registrations are non-refundable once purchased, as they are processed instantly and cannot be reversed.
3. PRODUCTS NOT ELIGIBLE FOR REFUND
The following services are not eligible for refunds:
- domain name registrations and renewals;
- domain transfers once completed;
- any services canceled after the refund period;
- any services suspended or terminated due to violation of our Terms of Service.
Refunds are intended to help customers evaluate our services. Any misuse of the refund policy, including repeated or abusive refund requests, may result in rejection of future refund requests.
4. PAYMENT METHODS
Hosting Advisor accepts payments through the following methods:
- JazzCash
- EasyPaisa
- Debit Cards
- Credit Cards
Refunds will be processed in PKR using the same eligible original payment method used during the original transaction, where possible.
5. CHARGEBACKS AND PAYMENT DISPUTES
Any chargeback, payment dispute, or unauthorized reversal of payment will be considered a violation of our payment terms.
In such cases, Hosting Advisor reserves the right to:
- suspend or terminate your account;
- disable access to services;
- recover any outstanding payments or fees.
If a chargeback occurs, your account may be restricted until the issue is resolved and the payment is verified.
We strongly recommend contacting our support team before initiating any chargeback to avoid service interruption.